Systems · Current
Reliable AI voice agents
As Chief Architect, I work on the full system around real-time AI: speech, model orchestration, tools, workflow state, observability, evaluation, and recovery. The central idea is simple: reliability is an architectural property, not a model feature.
- Problem
- Move from plausible responses to completed customer tasks
- Approach
- Design and evaluate six interacting reliability boundaries
- Evidence
- Architecture, evaluation, and recovery field note